REACT Project
From SR
Contents |
Background
REACT (Reaction to Emergency Alerts using voice and Clustering Technologies) is an EU Project funded under IST.
Fire brigades, emergency medical services and police are confronted with an increasing number of natural disasters and incidents on the one hand, and the trend towards bigger PSAPs (Public Safety Answering Points) serving larger areas on the other hand. This makes systems, which assist operators and dispatcher in getting a fast overview on incidents, more and more important.
The emergency services participating in the consortium ask for a system that can facilitate their work if, for instance, a lot of people call for the same incident using different emergency numbers, ensuring that semantic data analysis of emergency calls provides an immediate, accurate overview on an emergency using information arriving simultaneously at different channels.
Purpose
The project consortium driven by the emergency services wants to develop a system that can be used for:
- Call clustering
- Call prioritisation
- Interoperability between different PSAPs and their computer aided dispatch systems
The consortium develops semantic technologies for call clustering and prioritisation, based on sensors (weather, air pollution, etc.), time and location of emergency calls, as well as keywords identified during the emergency call. The interoperability is realised using secure XML GIS-based data exchange between PSAPs. Beside the active participation of emergency services mentioned above and experiences of other partners in this field, an active interaction with further emergency services all over Europe will help to develop a system that fully takes into account user needs, current processes, and infrastructures used for handling emergency calls. REACT is designed as an additional system layer to existing computer aided dispatch and call taking systems, not as a replacement.
REACT is a project co-financed under the 6th Framework Programme of the European Union. This project is driven by three European emergency services:
- Corpo Nazionale Dei vigili Del Fuoco (Italy)
- ACPO - Sussex Police Authority (UK)
- Feuerwehr Aachen (Germany)
Structure
The consortium is coordinated by IES Solutions is made up of technical experts from different European countries, providing the know how necessary to transfer user needs into a new system enhancing current infrastructure.
Document
An article regarding information sharing across the emergency services in Italy and its relationship with the REACT project can be be found on the Cordis website.
